In this video Phyllis Davis (www.mycoach.com) answers the following questions: 

* What is the appropriate way for me to use my cell phone in business?

* How can the misuse of my cell phone affect my business relationships?

* What if I am expecting an important call on my cell phone during a meeting or business meal?

* Is it appropriate to discuss company business on my cell phone?

* What is the etiquette for Instant Messaging and texting in business?

* Is it appropriate for my assistant to place calls for me?

* What is good phone etiquette when calling someone in business?

* Why is it sometimes better etiquette to communicate by phone rather than e-mail?

* What is proper business etiquette when leaving a voicemail message?

* How long is it appropriate to keep someone on hold?

* What is the etiquette standard for how long it should take to return a phone call?

* Why is it beneficial to meet people in person from time to time?