Etiquette Question: What should you do if an angry customer calls to complain?

Stay calm, listen to the caller's complaint, and quickly attempt to help or get help for him.

Posted by Karin Schroeck-Singh at 26 Jan 2010, 1:27 AM
Categories: Office Etiquette, Phone Etiquette, Business Etiquette, Etiquette Questions
Tags: customer service what to do when an angry customer complains etiquette question angry customer office etiquette Karin Schroeck-Singh manners etiquette
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