Job Interview Questions: Customer Focus/Customer Service Orientation
* Tell me about the most difficult customer situation you have ever handled. What did you do, and what was the outcome?
* What do you do when a customer is irate? Give me a specific example.
* Tell me about the last time a coworker asked you for help at a time when you were very busy with work of your own. What was the situation? What did you do?
* Describe a recent customer complaint that you handled. What was the complaint? How did you learn about it? How did it turn out?
* What lessons have you learned about keeping the customer satisfied? How did you learn them? Give me an example of how you learned one of these lessons.
* Can you think of a time when your loyalty was divided between the customer and the company? Tell me about it. What did you do?
Posted by Karin Schroeck-Singh at 23 Nov 2009, 7:31 AM 
Categories: Job Interview Questions
Tags: customer focus customer service job interview job customer service orientation job interview questions customer
Categories: Job Interview Questions
Tags: customer focus customer service job interview job customer service orientation job interview questions customer
Great insight, great article, and thanks for sharing it.
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