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Videos: Kate Lewis on Table Manners

Segment on table manners with Stacey Elgin and Kate Lewis on Fox5 GoodDayAtlanta



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27 Tips on how to motivate your staff


* Try to find out what benefits your employees have to do a task. Once you know what your employees motives are, you will know how to motivate them.


* Make sure you are consistent with all your employees – at all times!


* Explain to your staff why the task is important to the company to you and for them. Let them feel involved and know that the task is worthwhile.


* Take your employees serious and show them that you care about them. This can be achieved by being interested in them as people. Find out what their needs are, what they feel particularly passionate about. What their goals are. If they see that you care, they will also be more interested in achieving your company’s goals.


* Look for the hidden talents of your employees. Ask them e.g. “What do you want to do in the future? This will allow you to match your present needs with their future goals. If someone says I want to be a graphic designer. Acknowledge the answer and apply their skills now by involving them in the creation of your web design, marketing material, etc.


* Offer your employees to work flexible hours in order to allow them to meet their personal circumstances (child care issues, transportation issues, family health situations etc.) If the job allows it, take also into consideration of offering “working from home” for some days a week.


* Give incentives to all your employees regardless how they are employed by the company (whether full time, part time, etc.) and this not always based on performance but also in reference to: taking initiative to solve problems, working well with others, perfect attendance, outstanding customer service etc.)


* Do you need to motivate yourself sometimes? Use positive affirmations, say to yourself more times throughout the day: “I am a  winner, I work for a winning organisation, and because of my co-operation and contribution we will keep on winning!” You can also print it and invite your employees to do the same.


* Read other people’s biographies. By doing so choose those who really changed other people’s lives for the better. Mahatma Gandhi, Martin Luther King, Abraham Lincoln etc. are some good examples. Get inspired by their success stories!


* Collect pictures of your dreams. You want a new car, a second home abroad, a new job? Create an album, a file or put them into your diary at which you can often look at.  Visualise your goals as if they are already accomplished. Imagine how it feels, what benefit it will bring to you, but maybe also to your family and friends! This will keep you on track and push you further.


* Help others but don’t always expect something in return. Keep your good deeds for yourself. It will come back to you tenfold in various ways. You feel good in knowing that you could help someone, people will talk about you and your deed! You will increase your confidence in knowing that you can make a difference.


* Lead by example. If you want to motivate your employees to turn up on time, to work hard, to keep standards high, not to over promise and under deliver – then do so too. Otherwise your credibility will be in jeopardy.


* Don’t forget that money is not the only motivating factor! Let your employees know that you appreciate it highly if they are able to make a difference to your company. Praise is often by far the most effective and least expensive approach you can choose.


* Communicate clearly to your staff and let them know what exactly you expect and what to achieve! Focus on the end result so that your employees will work as a team.


* Build on your employees’ strengths and whatever weaknesses they might have, provide them with coaching and training to make them and at the same time your company successful.


* Reward your employees. There are various ways to do so. Bear in mind, the more you reward (it doesn’t always have to be expensive) the more you receive more of the same behaviour in the future).


* Remember that every person is different! Money might motivate one person but might not have exactly the same impact on another person. So try to find out what motivates your employees in order to make them happy but also might result in your company’s success. If someone e.g. is a passionate reader, book vouchers might be appropriate. If someone else loves and owns a cat, provide free cat food for one year. The possibilities are endless. Just personalise your type of motivational strategy.


* Let your employees take more decisions, e.g. how the project should be done, what the deadline should be etc. That makes them feel in charge of doing what they want and how they wish.


* Invite all your employees to express their ideas and thoughts. It makes them feel that they are contributing as to how the business is developing. To many people this is really important.


* Give them feedback as soon as possible – on how they are doing. If they are working on a project, show your interest and offer help if required half way through. Don’t wait until the project is finished.


* Enter the office smiling, greeting your employees confidently, and set a positive mood for the day. This will also have a positive impact on your employees’ morale.


* Give your employees as many opportunities as possible to take their own decisions. Help them to think like an owner.


* If you are working in a company with hundreds or thousands of people learn each employee’s name! Once in a while walk around the floor to great each of them!


* Conduct an employee satisfaction survey on an annual basis. Take action to address employees concerns and let them know about the changes.


* Allow top performers to coach and train new hire, becoming an expert on a new initiative.


* Whenever possible promote employees from within your company. Create career plans for your employees and offer them ways to acquire the skills they might lack initially!


* Make it public if someone did an outstanding job.


 


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Hindi for Foreigners: Part 1

Even though English is widely spoken in India it is important for me to learn Hindi. It will be a really long process since I'm busy with so many other things. However, fact is, before I even step out of the house it is difficult to converse with our home aids. Therefore, I thought to make my learning also accessible to others who might have the same intention. 

Flying high! by rednivaram.
Monday: somvaaR
Tuesday: mangalvaaR
Wednesday: budvaaR
Thursday: guRoovaaR
Friday: shukRavaaR
Saturday: shaneevaaR
Sunday: RaveevaaR

Yesterday: kal
Today: aaj
Tomorrow: kal

Day: din
Night: Raat
Week: haftaa
Month: maheenaa
Year: Saal

Second: doosRaa
Minute: mint
Hour: gantaa

Morning: saveRey
Evening: shaam
Noon: dopeheR
Midnight: aadeeRaat
Now: ab
Later: baad mey 



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Videos: Corporate Etiquette

Although the business world grows ever more complex and competitive, there is one constant-etiquette. And so here are some tips you could use.


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46 General Sales Tips

Tip 46


Listen and ask questions!



Tip 45


Invest time and money in relationships.



Tip 44


Help customers build their business, give them ideas they can use for their profit.



Tip 43


Network four to six hours a week. (Write a 1-year-networking plan).



Tip 42


It’s not who you know, it’s who knows you!



Tip 41


Give customers something that is low in cost but high in value!



Tip 40


Change everything ordinary to memorable!



Tip 39


What is WOW about your web site?



Tip 38


Be willing to do more than most other people are willing to do!



Tip 37


Read, listen to podcasts, attend seminars and practice what you’ve learned.



Tip 36


Sell to help customers, don’t sell for commissions.



Tip 35


Be always on time! Lateness says “I don’t respect your time”.



Tip 34


Have total product knowledge – it gives you the mental freedom to concentrate on selling.



Tip 33


Sell BENEFITS, not features.



Tip 32


Turn a sale into a relationship by delivering as promised.



Tip 31


Use testimonials.



Tip 30


Anticipate objections! Rehearse answers to standard objections!



Tip 29


Redefine rejection. They’re not rejecting you; they’re just rejecting the offer you’re making them!



Tip 28


Do more than anyone else does.



Tip 27


Say why you like things, people, job and family. Not why you don’t.



Tip 26


Lunch a customer, not a friend.



Tip 25


Work on your skills every day. Podcasts, books, seminars.



Tip 24


See every obstacle as an opportunity.



Tip 23


The way you treat a prospect will determine how often you get the order. 



Tip 22


Make clients feel special! Take an interest in what they do!



Tip 21


Help to buy – don’t sell them!



Tip 20


Use “If I (offer solution)... would you (buy) ....?



Tip 19


Join a business association and get involved.



Tip 18


Make sure the person closest to the boss likes you.



Tip 17


Ms Thompson is on vacation. You could say: Wow, that’s great. Where did she go? Get anything personal you can and refer to it subtly when you get her on the phone.



Tip 16


Have credibility builders – something in print.



Tip 15


Have samples to demonstrate.



Tip 14


Have a proposal in writing.



Tip 13

Use humour. If you can get the prospect or customer to laugh, you could get him or her to buy.



Tip 12


Be totally prepared!



Tip 11


Be totally professional.



Tip 10


Invest money in your business card, that people talk about it.



Tip 9


Ask the proper questions, it will make the prospect tell you everything you need to sell him or her.



Tip 8


Listen to 75%, talk and ask (open) questions 25%.



Tip 7


Use the following questioning technique (3 steps):

  1. make a factual statement that can’t be refuted
  2. make a personal observation that reflects your experience and creates credibility
  3. ask an open-ended question that incorporates the first 2 stages.

This technique is powerful, builds credibility and identifies needs.



Tip 6


Ask questions: How do your customers react to ....? What does your competitor do about ...? Are there other factors ..? What is one thing you would improve about ...? What do you like about ....? What makes you choose ...? How do you determine? How have you successfully used....?



Tip 5


Questions: What do you do? .... Example: How many employees do you have? Do you give them 1 or 2 weeks of vacation? How do you ensure that the level of service to your customers isn’t reduced during these vacation times?



Tip 4


Personal commercial: Name, company name, creatively say what you do, insert your power questions insert your power statement, why the prospect should act now.



Tip 3


Don’t tell a prospect how you can help until you have uncovered what kind of help he/she needs.



Tip 2


Solidify an action plan and get together.



Tip 1


Get some information about the client and his company before the first contact is made. Don’t say: “I was given your name by ...” Say instead “Hi, my name is K.S., my company is...., and you don’t know me. I’ve been doing business with (.....) for some time now, and she thought I might be able to help you in the same way I’ve helped her. I just wanted to introduce myself and get your address to send you some information I think you’ll find of interest.







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Selection Methods at a glance

* Telephone Interview: 


- What they’re looking for: A genuine interest in the firm, enthusiasm and a polite nature. 

- What they’re not looking for: Unprepared answers or distractions

- Handy hints: Find a quiet spot to take the call 



* Group exercise: 


- What they’re looking for: Teamworking ability and a logical, analytical approach to the task at hand

- What they’re not looking for: Domineering personalities who don’t actually contribute

- Handy hints: Read up on current affairs and be supportive of other members of the group



* Presentation: 


- What they’re looking for: Confidence, flair and good communication skills

- What they’re not looking for: Arrogance or a nervous breakdown

- Handy hints: Structure your presentation so it has a beginning, middle and end and keep to the assigned timescale




* Panel interview: 


- What they’re looking for: Good eye contact and confident, succinct answers

- What they’re not looking for: Someone who can’t work within a group

- Handy hints: Engage with each person on the panel and take a breath before answering so you can consider the question fully




* Lunch interview: 


- What they’re looking for: Common sense and a sociable personality

- What they’re not looking for: Abuse of the alcohol

- Handy hints: Eat (to give yourself strength and energy) but make sure you talk to everyone



* Personality profile: 


- What they’re looking for: Evidence of the type of person you are and the skills you have

- What they’re not looking for: Answers you think recruiters want to hear

- Handy hints: Answer honestly – recruiters want to get to know the real you  




* Aptitude test


- What they’re looking for: Reasoning skills, numeracy and literacy 

- What they’re not looking for: Einstein

- Handy hints: Try to do some practice tests beforehand. Once in the interview, read the questions carefully before answering




* Case studies: 


- What they’re looking for: Initiative, leadership qualities and problem-solving and analytical abilities 

- What they’re not looking for: Intricate knowledge and MBA-level analysis 

- Handy hints: Get involved, articulate what you’re thinking and ask clarifying questions if you’re not sure 


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Videos: Business Casual, or a Career Faux pas?

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Losing your job: 3 Tips

Tip 1: Think positively
It's common to have negative thoughts when you've been made redundant. It would be better to turn them into positive thinking to help move yourself forward, and increase your confidence and motivation. Let me give you an example: Instead of thinking negatively "I'm too old to find a new job", say positively "I have 18 years of business experience". 

Tip 2: Stay proactive 
The first weeks of redundancy will not be easy. Going from an office environment to being at home, will create a big vacuum. However, create a similar routine by getting up at the same time as usual, planning your day and actively working to find another job. Make sure you don't treat time without work as a holiday. 

Tip 3: Have a strategic approach
Planning is the key to success. Think as if you were a product that needs to be promoted and create your strategy accordingly. Emphasise the benefits of why somebody should hire you and match your skills to their requirements. 

My personal tip and secret: Exceed an employer's expectations, go the extra mile and it will not be difficult to land a new job somewhere else....



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Discussion: Is it okay to read and respond to email messages during meetings?

I'm looking for people who would like to share their opinion (pros and cons) on this topic. Thank you very much.  

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Videos: Being fired because of a Facebook comment

There are many examples out there which show you why you should not post any negative comments regarding your current job (eg. how boring your job is) on social networking websites. Have a look at the following videos and learn from it. 



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Videos: Sabine Schwind von Egelstein - A German Etiquette Expert

Die faszinierende Rednerin Sabine Schwind von Egelstein zeigt Ihnen, wie Sie die eigene Wirkung mit einem durchgängig stimmigen Konzept in der verbalen und nonverbalen Kommunikation nachhaltig verbessern.


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Global Business Etiquette: A Powerpoint Presentation

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Etiquette Question: You are attending a wine tasting. In what order are you supposed to taste wines?

The correct order is as follows: 

White wine, red wine, dessert wine. 


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Videos: The Etiquette and Leadership Institute

Transform the decline in social and leadership skills into confidence, poise, and excellence in young people by investing and equipping children and young adults with life-changing abilities. The Etiquette & Leadership Institutes training and materials are high-quality, proven, field-tested and developed by veteran etiquette experts. The lab school, Perfectly Polished, the Etiquette School, is the nations premiere leadership, manners and social dance school where Debra Lassiter, Cindy Haygood and April McLean teach over 1200 students each year.


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Videos: Judi Vankevich - The Manners Lady - teaching Kids Etiquette

Judi Vankevich (known as "The Manners Lady") on Canada AM & clips from Media & concert tours across the U.S. and Canada.


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Indian Etiquette: Business and Dining

This video has been submitted by Natasha Galve and Arjay Ordona. 



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eBook: "Recommendation Marketing: The creation of a Word-of-Mouth Marketing Strategy"

Title: Recommendation Marketing - The creation of a Word-of-mouth Marketing Strategy

Author: Karin Schroeck-Singh (MBA)

Pages: 93

Format: eBook (pdf file) 

Delivery: electronically within 24 hours  

Price: $26


Content:


Chapter 1: Research Methodology


Chapter 2: Word of Mouth Marketing (= WOM Marketing)

  • Definition: What is Word of mouth Marketing?
  • Advantages of Word of Mouth Marketing
  • Disadvantages of Word of Mouth Marketing
  • Effectiveness of Word of Mouth Marketing


Chapter 3: Word of Mouth Theory

  • The WOM Continuum
  • Negative WOM
  • Strategies to avoid negative WOM
  • No WOM
  • Positive WOM


Chapter 4: Creation of a WOM strategy

  • Definition of a WOM strategy
  • The creation of a WOM strategy
  • Referrals
  • Stimulating WOM by various actions
  • Viral marketing
  • Viral marketing strategies
  • WOM Problems


Chapter 5: Solution People: A Case Study

  • Companies using a WOM Strategy
  • The Case Study: SolutionPeople
  • How this unique and helpful tool gets people talking
  • Focusing on building networks of fans
  • Expert media relations help fuel interest and belief in Haman’s cause
  • Business as theatre: provide a memorable experience
  • The Evangelism Scorecard
  • Further reflections on the Case Study


Chapter 6: Analysis and Discussion


Chapter 7: Conclusion


Chapter: 8 Recommendations


Chapter 9: Reflections


References


Appendices 





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Videos: Royal Etiquette Tips by Jacqueline Whitmore

Etiquette expert Jacqueline Whitmore discusses "royalty etiquette" with CNN's Anderson Cooper as the President and Mrs. Obama prepare to meet and have tea with Britain's Queen Elizabeth for the very first time.


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Videos: How to become an Image Consultant - Interview with Michelle T. Sterling

Interview with Michelle T. Sterling, Training Director and Founder of the Sterling Style Academy. What to expect as a new image consultant? What are the benefits of professional image consulting training and certification?



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Videos: Why do Journalists call President (Obama) Mister? Lisa Mirza Grotts answers

Setting the record straight on whether or not it is disrespectful to refer to the President as Mr. Obama. Lisa Mirza Grotts from the AML Group (www.amlgroup.com) gives the answer. 



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Videos: Walethia Aquil from Graceandcharm.com


Walethia Aquil is Founder of Grace and Charm and the creator of The Grace and Charm Success System TM ,  www.graceandcharm.com. 

Have a look at her video... "The 'Art' of Connecting ... with Social Skills and Etiquette Training. 


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How to quantify your achievements: 20 Questions you can ask yourself

If you want to impress a potential employer with your CV make sure that "key achievements" is one part of it. If you don't know how to quantify your achievements then have a look at the following questions:

* Did you increase sales? If so, how much?
* Did you recruit new employees? If so, how many, how soon?
* Did you launch a new product? What was the reach and impact?
* Did you run campaigns? How many, which places and medium? 
* Did you save costs for the company? If so, how did you do it and how much did you save?
* Did you help improve productivity and efficiency? By what percentage?
* Did you put in place new systems or processes? What was the impact?
* Were you able to achieve more with (same or fewer) resources?
* Did you give inputs for any technical/operational improvements?
* Did you resolve any pending issues? How soon?
* Did you undertake or get selected for any training program/workshop or conference?
* Are you a member of any committee/board/special projects? 


 



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eBook: "200 Etiquette Quotes"

Title: 200 Etiquette Quotes
Author: Karin Schroeck-Singh
Content: A collection of various quotes on etiquette, manners, civility.  
Year of publication: 2010
Number of pages: 24 
Format: eBook as Pdf file 
Delivery: electronically, within the same day 
Price: $3.99


 

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Videos: Discussion - Have Common Courtesy and Manners Declined in the 21st Century?

The vast majority of people think that everyday manners and common courtesy have declined, and want to see a return to the polite and chivalrous attitudes of the past, according to new research.

Three quarters of people who responded to a survey by first direct support the idea of a kinder society in which gestures of thoughtfulness and respect are exchanged on a regular basis.

But, in this hectic modern era, amid rapidly shifting social and gender attitudes, how would it work? When we think of past traditions of common courtesy, we conjure images of gentlemen walking on the outside of the pavement, protecting their ladyfolk from the spray of passing traffic. You may already have summoned a mental picture of a man holding open a door for a woman, holding out her chair or offering up his seat on the train.

Of course, men should continue to extend courtesy to women. But modern perspectives dictate that it should no longer be one way traffic between genders; these chivalries should now been seen as a shared duty. If our newly mannered society is going to work, women need to step up to the plate too.

In fact, we all do men, women and children alike. Why? Because common courtesy isnt simply a nice way to behave it knits the social fabric together. Just as importantly, sharing a joke with a stranger or helping someone with their bags makes us happy. It can be hard to break out of the bubbles of self-protection that modern living sometimes pushes us into. But offering up our seat on the bus to the person with the heavy shopping or the baby bump instead of pretending you havent seen them wont just help them out well feel good about it too.

The Web TV Show, hosted by psychologist Dr Gary Wood, is essential viewing for anyone who longs for a return to a more courteous way of life. Joined by Lisa Wood of first direct, Dr Gary will be discussing in detail the psychology of good manners and explaining how we can better get the message across to our family and to the next stranger we see in the street. 

Social Psychologist and author Dr Gary Wood and Lisa Wood of first direct join us live online to discuss the psychology and importance of courtesy and manners, and how parents can better get the message across to their children.

For more information visit http://www.firstdirect.com



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Videos: Meettheboss.tv - The new Executive Channel

http://www.meettheboss.tv is the latest business tv channel. Become the complete executive with exclusive video and audio lessons from the worlds most innovative and influential business leaders.

From visionary entrepreneurs to Fortune 500 CEOs, this business tv channel focuses on challenges that matter today, clearly explaining the solutions, competitive strategies, people, and thinking around them.

These lessons add to your skills set, giving you the tools you need to make a difference both professionally and personally.


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Videos: Social Media Etiquette - An Interview with Expert Kirsten Dixson

Online Reputation Expert Kirsten Dixson is interviewed on Etiquette in Social Media.


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Videos: Dress for Success - Suits to Self Sufficiency

The mission of Dress for Success is to promote the economic independence of disadvantaged women by providing professional attire, a network of support and the career development tools to help women thrive in work and in life. 

Founded in New York City in 1997, Dress for Success is an international not-for-profit organization offering services designed to help clients find jobs and remain employed. Each Dress for Success client receives one suit when she has a job interview and can return for a second suit or separates when she finds work. 

Since 1997, Dress for Success has served more than 500,000 women around the world. Each year they reach more than 50,000 women in the United States, Australia, Canada, the United Kingdom, New Zealand, the Netherlands, Mexico, Poland and the West Indies. All Dress for Success organizations are not-for-profit entities, with Dress for Success Worldwide and its U.S. affiliates having 501(c)(3) charitable status and those outside the U.S. operating as registered charities. Clothing donations and financial contributions made to Dress for Success affiliates within the U.S. are tax deductible to the extent allowed by law.

Dress for Success serves clients by referral only, and women must have an interview scheduled before receiving clothing. Clients come to Dress for Success from a continually expanding and diverse group of non-profit and government agencies including homeless shelters, immigration services, job training programs, educational institutions and domestic violence shelters, among many other organizations. More than 3,000 organizations throughout the world send women to Dress for Success for professional apparel and career development services. 

On her initial visit a woman receives a suit appropriate for the industry in which she is interviewing and, if available, accessories. After a woman finds a job she returns to Dress for Success for additional clothing that can be mixed and matched to make several outfits, providing her with the foundation for a professional wardrobe. 

While Dress for Success may be best known for providing suits to women, it is our employment retention programs that are the cornerstone of the organization. Soon after Dress for Success was founded the company came to recognize that finding work is only one step in a woman's journey towards economic independence; remaining employed and building a rewarding career are essential if a woman is to become self-sufficient.








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Videos: Demo video of professional speakers Joanne Blake and Terry Pithers (Styleforsuccess)

Demo video of professional speakers Joanne Blake and Terry Pithers. They speak and train at conferences and inhouse on business image, dress, etiquette, networking and dining. htttp://www.styleforsuccess.com



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178 Ideas for a Special Mum - An eBook for Career Women who want to strengthen the bond with their child


Title:
178 Ideas for a Special Mum - An eBook for Career W
omen who want to strengthen the bond with their child  

Author: Karin Schroeck-Singh
Year of publication: 2010 
Pages: 26 
Format: pdf file 
Price: $ 9.99










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Hiring an Etiquette Consultant - 10 Things to consider


"What is the single most important thing for a person to know when selecting an etiquette/image coach", was the question that recently I've been asked by Walethia Aquil. Here I would like to share my personal opinion. 

Most of the people I think would say “An etiquette certification from a reputable institution”. I personally would not just rely on that. If I'm supposed to spend really lots of money on it I would take into consideration also other points (see below). 

                  

* How many years of experience does this coach have in this particular sector? (Is there also some international experience involved in it?)


* What do other people say about this coach? (the press, testimonials from the corporate website, clients on the internet, reviews, etc.). I would not just rely on it but if possible even getting in touch with those who have given positive feedback.

* Are there any other credentials (having written an etiquette book, etc.)

* What is the coaching/training/presenting style of this professional? (I would check for videos online or audio/video podcasts which might give me some kind of idea.)

* How much does the person care about his clients? I would approach the person by email, on the phone or – if not living too far away – even personally. Then I would have a look at how much attention this coach dedicates to his potential clients. I would expect great customer service.

* Is the person applying all those etiquette rules that s/he is preaching? (I would try to contact the person on the phone, by email or/and in person).  This would give me a quite good idea about it.


* And once you get to talk to him/her personally, how passionate does s/he sound about this subject, his core business? 


* Is this coach able and willing to deliver a tailor-made training program for my specific needs?


* What is the image/appearance of the coach? How does the coach present him/herself?


* An etiquette certification from a reputable institution (as mentioned at the beginning). 


What do you, dear Reader, think? I would be very interested in your opinion or/and personal experiences in hiring one. 


An Etiquette Expert I would highly recommend is 

Diane Gottsman

www.protocolschooloftexas.com 

 




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6 Reasons why you should subscribe to my "Manners And Career Blogcast"

There are six reasons why you should subscribe to my blog:


1.) You get access to high-quality content (business etiquette and career tips) for free in more than 68 categories.

2.) The content can be watched (videos), listened to (podcasts) or read (articles).

3.) If you are an Etiquette Professional it will be particularly informative for you. I started writing some unique content and did some interesting research in the business etiquette industry (such as interviews, resources to use, etiquette ideas, reviews of various etiquette products, marketing ideas, research and analysis about Etiquette Professionals etc.). As far as I know, there is nothing similar out there that gives you this kind of insight into the etiquette industry (for free).

4.) The website doesn’t just focus on etiquette or career, but provides relevant content on both topics, Manners as well as Career in general. Readers would have one place to visit online in order to find material on both topics.

5.) There are regular up-dates, therefore always something new and interesting that you can learn from.

6.) And last but not least, even though most of the content is presented in English it also offers blog entries and podcasts in German, my mother language. This is ideal for those who want to brush up on their German language skills or for German native speakers who want to brush up on their English language skills at the same time. There are very few bilingual websites on the internet.


How you can subscribe:

It's easy. Just enter your email address in the blank field on the top left hand side of my website and press the orange "subscribe" button. You will get an email which will ask you to confirm your subscription. Then just click on the link provided and you will get my regular updates. THANK YOU VERY  MUCH! 




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Karin Schroeck-Singh: My personality from A-Z

I tried to find a word for every alphabet letter that would describe my personality. 

Ambitious
Bollywoodista 
Creative
Determined
Efficient
Focused
Grateful
Highly self-motivated
In search of differentiation (always) 
Joyful
Keen on being the first  
Lifelong learner
Multilingual
Networker 
Obsessed about etiquette 
Professional 
Quite emotional 
Reliable
Strong work ethic
Target oriented
Unique
Very organised and tidy  
World traveller 
X treme passionate  
Younger looking than I am
Zealous



Now what about you? 

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Thanks for your donation - further 10 Book Ideas for Etiquette Professionals

On this occasion I would like to say a big THANK YOU to the following Etiquette colleagues:


* ACANTHE SCHOOL OF ETIQUETTE AND PROTOCOL 

* PATRICIA ROSSI

* WALETHIA AQUIL

* CAREY SUE VEGA


You helped me to raise $50 towards my website renewal hosting service ($80). I highly appreciate your gesture and look forward to a great networking experience in the future. 


If you - dear Reader - like the content on my website and would like to make a financial contribution for the remaining $30 I would be very grateful. (Deadline is 30th June 2010). I would like to offer (again) further 10 book ideas for Etiquette Professionals which are not on the market out there yet - as far as I know. 

The first 10 etiquette book ideas that I published can be found at: 





* Idea 11: Etiquette Facts
I'm very much interested in reading about statistics, research conducted, findings, opinion polls etc. and would love to read a book in which someone would just write about various facts on etiquette. For example: Topic: Office dress (89 % say dressing has a long-term impact on the overall image of an individual, 75 % say that well dressed people are taken more seriously, 54 % laggards make up for poor work with better dressing) according to an Indian survey by staffing firm TeamLease and research firm Synovate. 

Idea 12: Etiquette Products reviewed  
This might take time and requires a bit of financial investment in order to get lots of etiquette products, no matter in what format (book, DVD, game, toy, software, iPhone applications, courses, etc.). It would be interesting to see what is out there in the market, how much does it cost, what does it teach you, how can you benefit from it, etc.).   


* Idea 13: 1000 Things you should not do 
Etiquette Books usually write about what you should do in various social and/or professionals situations, known as the do's and don'ts. I experienced that people sometimes learn more from what they should not do rather than what they should do. Thus, why not writing a book in which you just focus on what you should avoid to do in many social as well as professional situations? 

* Idea 14: The Etiquette Consultants Directory
On my blog I started creating a list of Etiquette Consultants around the world. The list is by far not complete but I got a lot of traffic to that particular blog entry. It would not be bad to create a directory with all etiquette consultants around the world divided into different countries. Also this requires a lot of time and whether the list could be ever complete is uncertain but I'm sure Etiquette Professionals and companies looking for an Etiquette Consultant would appreciate it. 

* Idea 15: Etiquette Professionals and their Faux pas 
I would say this would be the toughest to write. Not many Etiquette Professionals might be willing to disclose their own social or professional faux pas but I think it could really be a bestseller. 

* Idea 16: Etiquette Courses and Certifications around the world  
A book that talks about different etiquette certification programs and etiquette courses around the world. Getting course attendees to share their experiences would be a great idea and a good selling point for any Etiquette Professional. In this case I would expect not just a general feedback (as a testimonial) that you can find lots on the internet but a in-depth interviews conducted with etiquette course graduates. Also this book would require time to do research on it but it would be unique and would give a real insight. 


* Idea 17: Etiquette Professionals and Social Media 
Just some thoughts: Who uses social media in the etiquette industry? What social media sources do Etiquette Professionals use? Why do they use it? How do they use it? What did they learn from it? What did they gain from it? Who doesn't use it and why? What impact does it have on their company's bottom line? And and and ...... 

* Idea 18: Good manners, good for business? 
A book with real life examples that makes a comparison of companies who train their staff on etiquette matters and those who don't. What impact does etiquette training have on a company's bottom line? Here I would love to read about real facts and figures from successful companies. On the other hand, I would compare it with other companies who don't see any need in etiquette training but where there is proof that poor etiquette means definitely poor business. 


* Idea 19: The benefits of etiquette training 
Apart from mentioning various benefits that etiquette training generally has to offer, it would be great to read about other individuals' positive experiences. What impact did it have on individuals in a social as well as professional way? What has changed ever since attending an etiquette course? It would be a truly enriching book to read for individuals as well as Etiquette Professionals. 


* Idea 20: The 100 most interesting Etiquette Dilemmas solved
Some Etiquette Consultants are columnists on various newspapers and answer other peoples' etiquette dilemmas. It would not be a bad idea to publish them in the format of a book (there are some out there on the internet). Here I would not expect just simple etiquette questions such as "What fork should I use?" but a bit more difficult, challenging, unusual and original ones.  

I look forward to seeing whether my ideas sooner or later will be implemented by someone.......


I would appreciate it if you could donate. THANK YOU VERY MUCH. 



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An Interview with Etiquette Consultant: Barbara Pachter

Barbara Pachter 

Pachter & Associates

PO Box 3680

Cherry Hill, NJ, USA, 08034, 856.751.6141, 

www.pachter.com



* Typical working hours

I have flexible hours due to the nature of my training and coaching schedule, but I normally work more than 40 plus hours a week. I will often get up at 6 a.m. as I like to do my writing early in the morning.


 *
Main current clients

Con Edison, Novo Nordisk, EcoLab, Pfizer, Rutgers UniversityBristol-Myers Squibb, Beneficial Bank. 


* Favorite business reading: 

The Wall Street Journal



* Favorite non-business reading

Mystery novels

*
Best way she gets clients

80% of my business comes from repeat business and referrals from current clients. I also get clients from my web site, books and publicity in newspapers and magazines.  


* Worst wage-slave job she ever had: 

A long time ago, I was a photographer at a small paper and worked from 6 p.m. to 2 a.m., with Sundays and Tuesdays off.  


*
How do you market yourself? 

Through my books, press releases, blogging, Facebook business posts, daily tweets, speaking at conferences and association meetings.


*
How do you keep your skills sharp? 

Talking with people, reading, staying up-to-date on current events. I get a lot of material from people in my seminars as they love to share their favorite etiquette stories with me.


* What financial issues do you grapple with and how do you overcome 
them?
 

Running a small business requires a delicate balance of cash flow. I request payment of services within 30 days, and most of them meet this requirement. There are times that I do need to be flexible with my clients.  


*
Whom do you turn to for advice and empathy

I talk to other colleagues, my office manager, Joyce Hoff, is a great sounding board and I often bounce ideas off my husband.

* What was worst project you ever worked on and why? 

Years ago, I gave a two-day seminar on how to write business objectives. The participants did not want to be there! I discovered their objections at the beginning of the first day, found out what they wanted to know about business writing and incorporated their needs into the seminar. The seminar ended up being a great success.

* What was the best project you ever worked on and why? 

I was part of the Microsoft Annual Women’s Conference and spoke to 1000 women. It was exciting. I had to adjust my seminar to accommodate the very large group.  


* What do you say when people ask about "your job"? 

I tell them I go into companies and teach their employees about communication and etiquette. I also add that I write about these topics and have authored eight books on them.


*
What's the best thing about being an Etiquette Professional?  

I get to help people develop in their careers.


*
What's the worst thing about being an Etiquette Professional? 

Sometimes people are nervous about having lunch with me. I tell them to relax. Unless I’m coaching them; I won’t be looking at their table manners.

* Do you have any advice for other Etiquette Professionals

Work hard and stay current.

* What's your guiding philosophy?  

Don’t wait for things to happen to you. Take action and do something.  The more persistent you are, the more you accomplish.  

 

Thank you very much for your time Ms Pachter. I really appreciate having this interview on my blog and look forward to reading more of your great books. 



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Karin Schroeck-Singh: 11 Questions I've been asked by Walethia Aquil (Creating a Global Presence)

In a recent interview Walethia Aquil asked me the following questions:


* Tell us about yourself.

* Your blog is very interesting and informative, I see it more of a resource how did you come about the format for your blog?

* Why should people subscribe to your blog?

* What do you enjoy most about your profession and why did you choose it in the first place?

* What advice would you give to someone who would like to start writing a successful blog?

* You recently moved to India, would you share with us, what prompted the move?

* Since you have moved to a foreign country, how important is it to know the norms of that country?

* What is the one thing you would like to learn this year?

* How important is etiquette and image to personal branding?

* What is the single most important thing for a person to know when selecting an etiquette/image coach?

* What are your future plans?


You can read the full interview at her website at: 

http://graceandcharmblog.com/creating-a-global-presence-an-interview-with-karin-singh/




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Karin Schroeck-Singh: 14 questions I've been asked by Karen Hickman

Read my interview that I gave recently to Etiquette Consultant Karen Hickman at the following website: 


or go to the direct link: 




You will find my answers to the following questions: 

* Please tell us about your work and background. 
* Where do you live?
* What are your greatest challenges as an Etiquette Professional in India? 
Do you think American and British Etiquette Consultants face the same etiquette challenges? 
* What are the best ways you attract clients? 
* What do you do to keep your skills current? 
* Whom do you use as an advisor? 
* Do you have a role model in the etiquette business? 
Why did you go into the etiquette business? 
* What do you say when people ask about "your job"? 
* What's the best thing about being an Etiquette Professional? 
* What's the worst thing about being an Etiquette Professional? 
* What has been your guiding philosophy? 
* Do you have any advice for other Etiquette Professionals? 



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Videos: Learning etiquette via eLearning

Introducing new learning software with extensive text excerpts from the successful business etiquette book by Gretchen Schaupp & Joachim Graff. 

Career success demands the right behavior. Whether youve just finished your studies and are on the look-out for a new job, or you are already established and hoping to make new business contacts, the appropriate business etiquette is essential from interviews, to daily office routines, to business lunches.

So treten Sie professionell auf! Lernsoftware zum richtigen Umgang im Geschäftsleben.



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My Personal Book Review: Pearls of polish by Diane Gottsman

Book Title: Pearls of Polish - An Etiquette Guide for today's busy woman 
Author: Diane Gottsman
ISBN: 978-0-578-00926-1
Year of Pubication: 2009
Number of pages: 203
Can be ordered at: www.protocolschooloftexas.com
Price: $ 15.95 plus shipping $ 8.00




Pearls of Polish is a practical guide that provides solutions in both business and social situations. There is no such thing as perfection, however, planning and knowledge are the keys to power and polish.


Content:

* Office Protocol
* Dining Skills
* Social Savvy
* Dating Etiquette
* Friendship
* Tea Time
* Weddings
* Stationery
* Etiquette on the Go
* Parenting
* Tools & Tact: For the Man in Your Life


What I particularly liked:

* The design, illustrations and general layout. Once I had a look inside the book it instantly caught my attention. 
* The variety and quantity of topics covered. You will really find tips in it which will come in handy on a daily basis.  
* The pocket-sized format and the cover page. (When I look at the author's website, blog, book etc. it always gives me the impression of a very polished, classy, sophisticated woman.) 
* The fact that the main tips where highlighted in red in order to make it instantly more memorable. When I'm reading books I always highlight the best parts with a pen, this book made it easy for me. 
* The quiz at the beginning regarding women's corporate etiquette attire. (This idea could have been applied to other chapters as well, people love testing their Etiquette IQ.)
* This book included topics on which you don't find much information in other etiquette books, such as: tips for getting along with your in-laws, camping, parenting, classroom tips, parade etiquette, cigar etiquette, roommate etiquette, teaching children to respect pets, social dilemmas (dealing with ex-spouses), tips for hiring a housekeeper, coffee shop etiquette and many more. 
* Certain topics have been presented in a more detailed way (compared to other etiquette books), such as: stationery, small talk topics, how to read a difficult menu, texting etiquette. 
* The examples regarding "Asking for a pay raise" are brilliant! The author made a comparison of a poor and a good example. I loved this one, and would recommend it to anyone who is in the process of asking for a raise.  
* The illustrations of setting the tea table. Usually what you can find is how to set a table (which you can find also in this book). Also the chapter on tea etiquette was very educational and enriching. 
* Many suggested reading lists at the end of various chapters and at the end of the book. This gives you an idea of other books on certain topics if you want to know more about it. 
* At the end of the book you will find pages for taking notes. That made it easy for me to write my thoughts for this review while reading the book. 
* An original conclusion with pearls of wisdom, pearls of forgiveness, pearls of love, pearls of humility, pearls of service, and last but not least PEARLS OF POLISH.


What I didn't expect?
Since the book is targeted to women, I was surprised to find an entire chapter for men called "Tools & Tact - for the man in your life". There are some really interesting tips in it. I particularly enjoyed reading: Breakfast in bed, the art of the love letter, roommate etiquette.  


How would I rate it?
I would give it a 9.5 out of 10. I would have given it a 10, if it would have included some more real life stories, like the one in chapter "Parade Etiquette". Also four good examples of Thank-you notes have been provided.  


One more thing: 

"I would be very proud to pass on this book to my daughter once she is a bit older. I would say this is not just a must-read but a must-gift for every woman. An ideal treat for a lady' on her 18th birthday. It provides tips which she would find useful for the rest of her life". (Karin Schroeck-Singh) 







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Videos: Tech Etiquette Tips


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Videos: Etiquette Classes for Indian Bus Drivers

It has always been viewed as one of India's best planned cities and now it is set to become one where employees of the Chandigarh Transport Undertaking mind their p's and q's. Bus drivers are now being trained on road etiquette, which promises to make a huge difference to driving on the city's streets.
The Chandigarh Transport Undertaking wants its staff trained on good manners and communication skills for which it has sought the services of experts from various institutes in the city.

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Videos: JWA Video - The Basics of Business Etiquette

The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your company reach its goals.


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Videos: Finishing School in India for the New Generation

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Videos: Finishing School - Villa Pierrefeu in Glion (Switzerland)

When Lady Diana went to finishing school in Switzerland she learnt dainty table manners and the polite way to step out of a Rolls Royce. Princesses and super rich kids still grace the corridors of the Institut Villa Pierrefeu in Glion , but many of them are entrepreneurs with university degrees, so the curriculum now includes business etiquette and public relations. (swissinfo, Julie Hunt)


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Videos: Carrie Click - Blunders at the Dining Table

Click on...Etiquette teaches what industry professional journals fail to teach and begins where common sense ends: the ability to manage the complexities of human-to-human contact. With a fully developed skill set in interpersonal relations, the professional has an unrivaled competitive edge, leaving the unpolished professional to continually remain at status quo in connections, achievement, sales and advancement.

Think of Click on...Etiquette as a power lunch, where you can satisfy your appetite for goal achievement. In an atmosphere that puts you in touch with powerful concepts, you will learn to tailor and understand diverse business relationships.


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Etiquette Question: Why should you avoid giving leather products to Hindus?

Hindus consider the cow a sacred animal. They don't eat any meat from these animals (even though they drink milk). Leather is forbidden because it is a cow derivative. Thus, you should avoid bringing a gift of something leather to a Hindu. 



For all Non-Hindus:   


This gift makes a lovely, precious gift for friends, loved ones, business associates, or even as a treat to yourself with a lovely rustic charm that you’ll treasure forever. 


Material and binding: Leather bound outer cover with embossed peacook design (front designs might vary from case to case)

Colour: Brown

Paper: high-quality plain handmade paper

Pages: 100 sheets (200 pages)

Weight: 230 grams

Dimensions: 12 cm x 16 cm 

Leather wrap: 97 cm long for securing cover

Can be used as: diary, journal, notebook, sketchbook, photo album, comments book, scrapbook. 


Price: £ 15

Postage: included in the price for worldwide destinations

Shipping: worldwide by registered mail 


Discount is available for multiple item purchases. Please email to discuss (karin@mannersandcareer.com). Thank you. 














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Discussion: What makes a great Etiquette book?

After reading several etiquette books I would say that the following 6 points are the ingredients of a great etiquette book: 

1.) Content (should be original, in-depth, unique, not to be easily found anywhere else) 
2.) Design and Layout (just by flipping through the book it should motivate the reader to buy it) 
3.) Real Life examples in form of experiences (combined with tips)
4.) Writing style (easy to read, clear overview and structure)  
5.) Websites, addresses or other further reading resources (for those who are interested in reading more about a specific topic). 
6.) Reasonable price 

Please share your personal thoughts and let me know what you appreciate in a good etiquette book. 

 

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Golden Recruiting Rules for Rude Recruiters

Golden Recruiting Rules

by Jodi R. R. Smith


They say you never forget your first time.

My first job requisition posting as a brand new human resources representative was back in the days when newspapers ran the listing in the Help Wanted section. From a 3 day ad, I received over 250 responses. There were the easy "no" piles: resumes with typos, resumes for positions other than the one advertised, and the occasional application from prison. Culling the "yes" pile was 1 part art and 3 parts science. Of the 250, there were 11 who were qualified based upon education and experience. I also had 30 internal applications, of whom 4 were qualified to interview.

15 candidates were brought in for first round interviews. 8 candidates were brought in for second round interviews. 3 were brought in for third round interviews. 1 job offer went out. When it was accepted, 14 non-select letters were sent.

The next day, I had 29 internal candidates wanting to know why they were not chosen. Two days later, I had 11 external candidates wanting to know whey they were not picked. What I thought would be so exciting and positive -- someone having a new job -- turned into a real learning experience about how to tell everyone else they were 
not selected. Luckily, I had a great mentor and I learned quickly what to say and what not to say. Judging from what I hear now, apparently, not all HR reps were as lucky as I.

For those rude recruiters and clueless hiring managers, here are a few of the Golden Recruiting Rules for communicating with applicants:

  1. Thou Shall: carefully consider the position, requirements and experience prior to posting. It is irresponsible to evolve the position in the midst of the interview process because you did not take the time to plan appropriately before accepting applications.
     
  2. Thou Shall: acknowledge all applications electronically, by phone or by mail. People put their hearts and souls into their resumes. Have the courtesy to let applicants know their resumes have reached you.
     
  3. Thou Shall: have a realistic timeline for bringing on-board a new employee. For most candidates, tomorrow is too soon to start and 6 months is too long to wait.
     
  4. Thou Shall: clearly explain the process to all candidates. People understand the concept of the selection process and know not everyone will be picked. Anxiety arises from ambiguity. Better to share the process and the timeline.
     
  5. Thou Shall: set realistic expectations and avoid false flattery. Like a first date that goes well, it can be intoxicatingly exciting to speak with prospective candidates. Proceed with caution. Do not promise, or even hint that someone is at the top of the list unless you are about to hand this person a written job offer.
     
  6. Thou Shall: provide honest feedback to non-selected final candidates. For those candidates not chosen, prepare in advance an appropriate response should they ask you point blank why they were not selected.
     
  7. Thou Shall: give timely notice to all applicants not chosen. Once your new employee has been determined, do provide closure for the other applicants by communicating the position has been filled.
     
  8. Thou Shall: treat each applicant as an individual and with respect. Especially in recessionary times, the sheer number of applications can be overwhelming. Luckily, today's technology allows for low cost, low effort electronic responses or other mailing services.
     
  9. Thou Shall: keep in contact with candidates you liked. Business is built on relationships. Why start at square one when you can connect with a previous applicant who showed promise.
     
  10. Thou Shall: understand that human resources is public relations. Job candidates (including their friends and their family) may be clients, customers or consumers of your organization. Treat them well to reinforce your organization's reputation.
For those job applicants still in the throes of a job search do keep in mind that recruitment is a mutual-selection process. Just as the company is looking at you, you should be evaluating the company. It should come as no surprise to you that companies who break the Golden Recruiting Rules are the same companies that do not treat their employees well. On the plus side, the economy is starting to brighten. Companies are starting to hire again. My neighbor, a bright, affable guy, after 555 days of unemployment just started his new job on Monday. No matter how many rude rejections you have suffered through as of late, remember, you only need one yes. Good luck!



Published with kind permission of Jodi R. R. Smith, Copyright Mannersmith Etiquette Consulting, mannersmith.com

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Videos: Acanthe School of Etiquette and Protocol (Kuwait), An Interview with Hanadi Khazal on Watan TV

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Videos: Jan Goss Austin School of Protocol

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Videos: Business Gossip - 3 Questions answered by Phyllis Davis

Etiquette Consultant Phyllis Davis answers the following questions:

* Can workplace gossip and good business etiquette co-exist?
* How do I respond if I become the target of gossip in the workplace?
* What is the proper way to excuse myself from participating in business gossip?

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The Social Side Of American Business:
Business Gossip

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